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Microsoft Teams is created with collaboration and communication in mind; CC4Teams ads features that allow contact centers to function fully.
A Contact Center needs Omni-channel functionality such as cold and warm transfer, call recording, historical and real-time reporting, wallboards, home workers, operator, and supervisor settings. These and many other features are added natively by CC4Teams. We have created the perfect addition to your Microsoft Teams environment. All on the same screen that you've been working with already.
Therefore, there is no additional training needed, no transition period, no adoption process.
Sounds easy? It is!
Integrating both solutions allows for many new and efficient ways for Contact Center Agents to collaborate and improve performance. For instance, the ability to access the team's complete knowledge base or use the Teams chat and conversate on topics between agents, even while on the phone with customers.
The CC4Teams app is easy to use, easy to maintain, and provides you easy insights.
Join our webinar on June 9th, 15.00hrs CET
This live webinar will be streamed from the Microsoft studio.
In the webinar, Remco de Kramer from Microsoft will talk about Microsoft Teams' advantages and trends and near-future developments and trends.
Anne-Meine Gramsma from CC4ALL will talk about the benefits of adding CC4Teams to create a fully functioning Omni-Channel Contact Center and will show this live on stage. Long-time CC4ALL customer Helmut Jansen van Kampmann Group, who recently migrated from CC4Skype to CC4Teams, will discuss the benefits from a customer's perspective.
Remco and Anne-Meine will be talking with Helmut about the introduction of Microsoft to Kampmann Group, the initial transition period, and the benefits they reap daily. Working with CC4Skype initially and Cc4Teams has changed the daily routines at Kampmann Group and how this has changed/improved cx.